business jet – White Orchid Insights https://staging.whiteorchidinsights.com Marketing & PR Agency in Hong Kong Mon, 04 Jan 2021 02:03:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.7 https://staging.whiteorchidinsights.com/wp-content/uploads/2020/09/cropped-cropped-WOI-logo-32x32.jpg business jet – White Orchid Insights https://staging.whiteorchidinsights.com 32 32 Entry into Service (EIS) Program from Satcom Direct helps business jet operators optimize connectivity https://staging.whiteorchidinsights.com/news/sd-eis-optimizes-jet-connectivity/ Mon, 04 Jan 2021 02:01:24 +0000 https://staging.whiteorchidinsights.com/?p=1663

Satcom Direct is a business aviation connectivity solutions provider based in Melbourne, FL. To support optimization of increasingly complex connectivity solutions SD offers an Entry into Service program to help owners, operators, crew and flight departments gain a better understanding of the possibilities and capabilities of their newly installed, customized connectivity systems. Samantha Gabrial of Arena Group sat down with Josh Wheeler, senior director at SD responsible for EIS and client services to discuss the program.

What is the EIS program?

The Entry into Service, or EIS, program is a tailored workshop made available to all our customers. The aim is to help them understand the full potential of their onboard connectivity system. The training is personalised and delivered by SD EIS technical professionals and focuses on educating participants about the connectivity components, how they all link together and how to troubleshoot issues in real time. We want our customers to maximize their connectivity journey experience and this supports that goal.

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How does it happen?

Training typically takes place at the SD EIS hangar at our Melbourne, FL. flight department or onsite at the customer’s location. We offer a mix of classroom sessions and on-wing demonstrations too. Of course, the current pandemic has required us to re-evaluate and adjust our methods to ensure everyone’s safety. We are fortunate to have a global presence and have adapted to offer online training so customers can maximise their time while being grounded and proactively prepare for when flying resumes.

What is taught through the program?

Since each customer and aircraft is different, our workshops are tailored to the needs of those taking the course. For instance, training given to pilots will be different than a course we deliver to maintenance teams or cabin crew. Course content includes Satcom 101, network theory (including a breakdown of VPNs), the challenges of streaming, potential service limitations (for example how weather affects connectivity), and how to troubleshoot the system. We typically offer two phases: the first is in classroom with theory that focuses on the SD ecosystem of hardware, software, and infrastructure; the second is inflight to practically apply the theory and play out scenarios.

Why does the customised training matter?

Connectivity is increasingly complex, and our solutions are tailored to meet the needs of each individual customer and aircraft. Those onboard are therefore unlikely to be familiar with the possibilities and intricacies of each system. This is why we place such a strong emphasis on providing industry leading customer support not just in the first instance, but as long as we work with a customer. It is why we have won awards for and continually invest in our customer support infrastructure, and why customers value our service.

What challenges/opportunities has COVID brought to the EIS program?

Ironically the pandemic has led to an increase in demand for the EIS workshops as while fleets have been grounded, crews and flight departments have had more time to take training. We’ve had to rethink our procedures a little to adhere to the US’ Center for Disease Control and Prevention guidelines so we’ve restricted the number of individuals attending the classes, adhered to safe distances and enforced the wearing of masks. These measures are both for safety and peace of mind – customers can focus on taking in information rather than worrying about exposure. We’re also offering online training for customers to virtually attend and, while it doesn’t give the same effect as our in-person training, our customers achieve similar results.

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How has the training evolved since introduction?

This year we introduced the EIS VVIP program where we fly with the principal to personally guide them through the whole connectivity experience and show them how to maximise their investment. It is geared toward owners, VIPs, and CEOs who wish to dive deeper into connectivity and fully understand its potential. An SD technician will spend up to two weeks with an owner and their flight department to personally walk them through the system. Not only does this help the customer in understanding how to connect their devices and setting expectations, it also allows our team to gain a better understanding of customer trends and needs. This helps improve our products for the future. 

What other benefits are there to flying with the customers?

It’s a privilege to fly with our customers so we make the most of our time with them. The first hour is spent optimizing the system, documenting firmware, and wi-fi mapping the cabin; it’s similar to having a 21-point inspection service on your car. Our next step is purposely faulting the system, turning off networking sources, and creating bottlenecks to slow down the network. This provides the opportunity to work through problems in real-time with the crew or flight department. This process is vital in reassuring the pilots and flight attendants that, in the case where they have to escalate an issue to the NOC or their flight department, they will know how to explain what the problem is, which will help us resolve the situation more quickly.

Can you share any customer stories of how the EIS VVIP service can play out?

One of the EIS team flew with a customer who managed a large hedge fund and owned a professional sports team. Through working with him to understand the limitations of live sports over a high latency link, our colleague learned he was a Coldplay fan. To showcase the capabilities of the connectivity system, he went onto Netflix and found a Coldplay concert available for streaming. The owner of the aircraft dimmed all the lights, turned up the volume, and danced around – the experience was one-of-a-kind.

How is what SD does different to what the plane manufacturers offer?

Manufacturers offer really good generic information on their connectivity systems and that can be really useful. However, the SD EIS is much more tailored to ensure that the customer is using the system that was designed for their aircraft, and specific mission, to its full potential. I think the EIS VIP customer experience really demonstrates how we go above and beyond to support the customer.

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Benefit of Pre-owned Aircraft https://staging.whiteorchidinsights.com/news/benefit-of-pre-owned-aircraft/ Wed, 04 Nov 2020 06:25:24 +0000 https://staging.whiteorchidinsights.com/?p=1608

Samantha Gabrial of Arena Group talks to Eric Gillespie Executive VP of Flying Colours Corp. about the benefits of investing in a pre-owned aircraft and refurbishing it. As well as delivering a cost-effective option for new owners to enter the market, it supports immediate fleet growth and owner upgrades.

pre-owned business jet

Why buy a pre-owned aircraft and refurbish it, rather than purchasing a new aircraft?

Buying a new executive aircraft represents a significant investment in a sizeable asset and can be a valuable business tool. For owners with an immediate need it is often quicker to buy pre-owned and refurbish than wait for new aircraft delivery. It’s also a great option for those new to the market who want to experience the benefits but are not ready to commit to the budget required for a brand-new aircraft. In fact, a well-planned refurbishment and modification project can deliver an as-new aircraft, with an interior tailored to every specific need, within a lower specified budget and faster timeframe.

Who should explore the concept?

Savvy purchasers recognise the value of pre-owned aircraft as a cost-effective, customizable option. For those seeking the benefits of private aviation – the reduction in travel times, the point-to-point travel, the flexible scheduling, the reduced exposure to busy terminals, the list goes on – a pre-owned aircraft is a valuable solution. It is also appealing for existing owners who wish to upgrade/downgrade to a different size cabin without waiting for a new model to come off the line.  For corporates looking to quickly expand the company fleet, and new entrants who want to dip their toe into the market, pre-owned aircraft are also a great choice.  

How has the pandemic stimulated interest in pre-owned aircraft?

We have noticed demand from corporations seeking to transport a wider range of employees onboard their own jets, not just C-suite executives, as a way of increasing health safety and minimizing contact related to travel. With the reduction in commercial airline networks, which is expected to take years to return, business aviation fills the gaps by providing direct access between key locations. Many of the hub and spoke routes have disappeared and many more direct routes are not expected to be replaced. This combined with the fact that a number of customers just don’t want to risk travelling commercially for health reasons, is stimulating demand.

What type of refurbishment requests do you receive?

As a result of the pandemic we are seeing an increase in requests from corporations exploring the options of converting regional airliners into corporate shuttle configurations so they can efficiently move their workers, as well as executives around. We are also receiving requests from those that have traditionally either chartered or flown first class but now want the security of their own flying environment so are buying aircraft. We have conducted a number of pre-purchase inspections on their behalf. The requests are normally for a VIP interior that creates an environment supporting productivity, relaxation and leisure in equal measure. Interestingly we’re also seeing existing jet owners wanting to incorporate medevac options into their existing aircraft. In the pandemic many jets were used as temporary medevac models and this has also created interest. This requires special knowledge, but we have completed many medevac conversions so have the skillsets in-house and relationships with specialist suppliers to make these a reality.

What are some of the benefits of refurbishing?

With a pre-owned model, owners have the ability to customize every detail of their aircraft. Our team of designers can replicate the owner’s personal or corporate brand and emulate lifestyle preferences while including very unique elements, such as safes, showers, and fold-out beds, to name a few. Integrating and updating new and innovative connectivity and entertainment is a trending feature in refurbishments as connectivity offerings continue expanding. Smart lighting that emulates circadian rhythms, mood lighting and the ability to install cabin air purification products are all popular now and can be included in most interiors. Investing in a refurbished aircraft provides an owner the unique opportunity to fulfill their vision for specific designs and transform a dated interior design into contemporary style, where function and form meet. The ability to have an environment customised to individual preferences is very attractive.  

How much budget does a refurbishment require and what affects the amount?

Each project is unique, that’s what makes them so interesting. Fees affecting the project relate to complexity of design, materials – their availability, level of quality requested, and aviation certification –  the need for any re-engineering work if we have to dramatically modify the interior, the sophistication of the connectivity, inflight entertainment and cabin management systems, the intricacy of the paint work, and the condition of the aircraft when it arrives. An older aircraft that has maybe sat in a corrosive environment such as a high, hot area, or a damp, salty, coastal region will likely require more maintenance work than an aircraft that has been hangered for example. All these factors will influence the budget but a real benefit for refurbishments is that to an extent they allow customers to set budgets. Our extensive experience and strong relationships with suppliers means we can get creative with even the most stringent budgets. Our priority is to always maintain the perfect balance between aviation regulatory requirements, budget and client satisfaction.

What is the timeframe of a refurbishment project?

Timeframes vary based on the project scope. Typically, refurbishments take between one and ten months. Some modifications can be quite small, such as changing out a connectivity router or installing new galley equipment, while other modifications are significant, like adding extended range fuel tanks or completely re-inventing the interior. While the maintenance team works on managing overhaul and modifications, the design and installation team work in parallel, with clients, to ensure design and functionality blend to meet the expectations. Having the ability to work on two time-consuming components simultaneously reduces down time of the aircraft.

Who should undertake the work?

Working with a professional, experienced, and validated completions and refurbishments centre providing a full spectrum of services, from MRO to paint and interiors will benefit owners and is worth the investment. We work with customers to provide aircraft sourcing services to identify potential aircraft candidates; we dispatch technicians to evaluate the merits of each model; once the selection is made, we work as a liaison between relevant parties to finalize the pre-purchase inspection and sale. Once the transaction is finalised, we work closely with the customers, their flight department and/or design team to specify and plan out the project. With the entire process managed at a single source, from facilitating the purchase to completing the conversion and re-delivering the aircraft, the turn-around time is streamlined.

Why should a buyer consider refurbishment now?

There is currently a great inventory of pre-owned aircraft available globally and for potential owners seeking value, now is a good time to acquire. A number of airlines are divesting their regional jets, and we have a unique program that provides conversion from commercial airline configuration to VIP format which makes for a great ROI for an aircraft purchase. As the uncertainty around the global pandemic continues for those wanting to mitigate risk of commercial travel, a pre-owned aircraft makes for a solid stepping-stone into the private aviation sector and provides a secure means of travel. To be honest any time is a good time to buy a pre-owned aircraft, as long as you are aware of the steps involved, can source a good MRO and completion centre and have the budget, it will always be a good investment.

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