Luxury Hotel – White Orchid Insights https://staging.whiteorchidinsights.com Marketing & PR Agency in Hong Kong Fri, 15 Oct 2021 04:02:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.2.7 https://staging.whiteorchidinsights.com/wp-content/uploads/2020/09/cropped-cropped-WOI-logo-32x32.jpg Luxury Hotel – White Orchid Insights https://staging.whiteorchidinsights.com 32 32 Hong Kong Hotel Staycation – Luxury Club-Lounge Review https://staging.whiteorchidinsights.com/news/hong-kong-luxury-club-lounge-review/ Wed, 13 Oct 2021 11:35:31 +0000 https://staging.whiteorchidinsights.com/?p=503075

With travel restrictions still in full force, the Hong Kong hotel staycation will be as popular as ever for the rest of 2021 (at least!). As the second piece in a series on luxury travel trends, Sarah Keates, Founder of WOI sits down with Raili Summers, luxury travel agent at Last-Minute Luxury to discuss Raili’s top 3 luxury club-lounges in Hong Kong.

Raili: “As a former long-haul flight attendant, I spent many years travelling the world, experiencing the best (and worst) of hotels. Even after years of late-night and early morning check-ins returning to the same soulless business hotel year after year, the one thing that kept the travel flame alive was the promise of the club-lounge.”

The club-lounge was originally conceived as a haven for business travellers to escape camera-carrying, souvenir-scouting tourists. A space to relax with access to meeting rooms, business services, and a complimentary gin and tonic, the club-lounge soon became a popular draw for business travellers. Now, the concept has evolved, and club-lounges are popular with a much broader demographic including families, couples, and those looking for an exclusive home-from-home space with luxury amenities and seamless service.

In 2021, despite all travel challenges, the luxury market is booming. High-end travellers demand more from their stay than ever before and with expectations soaring, hotel experiences are elevating to meet the needs of its discerning customer. Club-lounges in Hong Kong now focus on privacy, personalised service, unique design, and world-class food and beverage options. They must also meet the (often polarised) needs of various customer groups, combining work and leisure into one, multi-purpose, luxury space.

Ralili: “For me, the “magic” of the executive lounge experience lies in its surprise and exclusivity. It represents a break from the crowds and the stresses and strains of everyday life, especially in a frenetic city such as Hong Kong. Even after so many years of travel, I press the button “club-floor” with a flutter of anticipation. For my clients and I, this is the promise of something special, exclusive, perhaps previously unattainable, and of course, a well-earned break, it’s exciting”.

Last Minute Luxury’s Top 3 – Club-Lounge Review in Hong Kong

Manor Club, Rosewood

In March 2019, the area now known as Victoria Dockside became home Hong Kong’s most luxurious club-lounge. Occupying half of the 40th floor of Rosewood Hong Kong’s 65 storey ‘vertical estate’, the Manor Club offers a private sanctuary to guests of the hotel’s 91 suites or 322 eligible rooms.

The Manor Club has a nostalgic, understated elegance much like an exclusive members’ club from days gone by. Every detail has been planned to perfection, with endless touches of glamour and Instagrammable areas. Rory McCann Director of Sales said:

“What we hope to create is a sense of peace, tranquility and escape; we welcome and treat our guests here as treasured family members coming home. The Manor Club is detail oriented, and experience focused. Quiet corners, impeccable service, thoughtful and delectable F&B are, of course, a given.”

With an open marble kitchen serving breakfast, afternoon-tea, evening cocktails and canapés, guests dine according to their personal schedule with fine teas, artisan coffee, or a flute of champagne discreetly topped up by the club butlers. Designed as a space where guests can truly relax away from it all, knowing that they are in excellent hands. This sanctuary includes a luxury games room, full-sized pool table and a panoramic wrap-around terrace, perfect for catching Hong Kong’s spectacular sunsets, cocktail in hand.

Grand Club, Grand Hyatt

Renovated in 2016 – accessible to all suite and club room guests – the Grand Club has a welcoming air of tranquility and familiarity. Opened in 1989, The Grand Hyatt has seen many guests enjoy the unrivalled harbour views from its double height windows. Due to its size, which is spread across the 30th and 31st floors, this club is great for children, with plenty of space to move around without disturbing other guests, and a separate ‘quiet’ area overlooking the pool and gardens.

With a library, lounge area, open kitchen, buffet and bar, the club presents a delicious breakfast spread (in addition to the legendary buffet of the Grand Cafe), and afternoon-tea, a respite from languishing by the famed outdoor pool. Free-flow champagne can be procured with a knowing wink to staff, and cocktail and canapé hour brings the lounge alive, as Hong Kong’s skyline lights up and a delicious buffet is served. The lounge manager, Scott Lui has become a familiar face to many regulars over the years, and part of the charm that is the Grand Club Hong Kong, he is of service to all guests for any wants and needs during their stay.

“The happy faces of guests at the Grand Club are always the biggest source of my job satisfaction. Seeing repeat guests is such a great motivation, too! Travel is not the same as before since the pandemic and I’m so glad to see some local guests return for another staycation and hearing them say how much they love the club. Of course, I cannot wait to meet our regular overseas guests again when international travel resumes”  says Scott.

Mandarin Club, Mandarin Oriental

Bowing to the popularity and customer desire for the club lounge experience, Mandarin Oriental Hong Kong opened the Mandarin Club in February 2021. Where old school tradition meets modern luxury, an opulent 575-square-metre space is draped in their signature muted tones with onyx marble details, chevron wooden floorboards and sparkling crystal chandeliers. Located on the 23rd floor, guests can look onto the glistening waters of Victoria Harbour, vistas of which can be viewed from various vantage points within the lounge.

Breakfast is available, along with a traditional afternoon tea set that rivals its counterpart served downstairs in the Clipper Lounge, and the essential club lounge drawcard of evening cocktails and canapés. Unexpected touches include a self-serve still and sparkling water fountain, an impressive cold-drip coffee machine that looks more like an art installation than the destination for your daily caffeine fix and access to the imposing boardroom for two hours per day (a great way to impress colleagues on the next zoom call).

A fabulously executed combination of old meets new, blending traditions expected by the old guard with fantastic touches of sparkle to win over the newbies. Matthew Chao, Sales Manager, Luxury says:

“The lounge will be treated as an additional luxury facility to satisfy the expectations of a modern traveler. Be our guest to enjoy the most incredible legendary service, you can be assured that you’ll have a fantastic time”.

How to Book a Luxury Club-Lounge in Hong Kong

If you would like to try the above lounge experiences for yourself, please get in touch via email raili@360privatetravel.com or check out my Instagram @lastminuteluxury for travel inspiration and a variety of special offers.

As a Preferred Partner and Virtuoso agent for these properties I have access to deals, complimentary room upgrades, free breakfast, and hotel credits with most bookings. I look forward to helping you with any of your ‘travel’ plans and club lounge bookings, be it here in Hong Kong or further abroad!

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Staycation in Hong Kong? Trends in Luxury You Need to Know https://staging.whiteorchidinsights.com/news/last-minute-luxury/ Wed, 14 Jul 2021 15:46:45 +0000 https://staging.whiteorchidinsights.com/?p=502832 Sarah Keates sits down with Raili Summers, owner of Last Minute Luxury to discuss the latest trends in Hong Kong’s staycation scene.

1. What is Last Minute Luxury?

It is the Instagram profile I created to showcase my work as a Luxury Travel Agent with 360 Private Travel, a high-end travel concierge company with our head-office in the UK. We specialise in bespoke and personalised travel experiences by referral only. We do not advertise, so my Instagram page is a fantastic way to inspire and inform my clients.

2. What sort of travel options can you help with?

We work globally with all the top names in the industry and are proud members of the prestigious Virtuoso network which offers you VIP status and exclusive benefits at over 1,000 worldwide luxury hotels. In addition, we are partnered with the best luxury brands including Four Seasons, Aman, Rosewood, Shangri-La, Grand Hyatt, and Mandarin Oriental to name but a few. This ensures that VIP added benefits such as complimentary upgrades, daily breakfast, flexible check-in and check-out times, and hotel spending credits are a standard inclusion in my bookings. Although currently I am mostly focused on local staycations, I look forward to once again helping clients with their international travel when borders open and quarantine rules are relaxed.

3. Since the outbreak of COVID how has your business been affected?

Initially, travel ground to a halt here in Hong Kong as people came to terms with what was happening and thought if they sat tight for a little bit then things would return to normal, which obviously was not the case. Dreams of ‘holidays’ have now been put on hold as people focus their plans on travelling to reunite with friends as family as the first port of call when they can. As most people here quickly realised that this may well be a while off, the focus has shifted to making the most of being in Hong Kong for the summer, and this realisation coupled with some glorious spring weather meant the demand for local staycations literally exploded overnight.

4. Obviously, staycations are huge right now, what are some of the most popular destinations in Hong Kong?

My 3 top properties would be Rosewood, Island Shangri-La, and Grand Hyatt. Between them, there is something for everyone and a great selection of price points and packages for me to work with. And of course, they all offer great benefits to my clients that you can’t get by going direct!

5. What makes a great staycation?

The number one request right now is for early check-in / late check-out because unlike regular times, people have nowhere else they need to be, so they want to stay as long as they can. This has really been the most challenging thing for hotels to try and adapt to when you have 500 rooms all wanting a late checkout and 500 new guests all wanting an early check-in on the same day, my hat goes off to them! The other big selling point is pool access times and procedures. Some hotels have handled this brilliantly and have made it a dream for my clients and they are the ones I recommend time and time again.

6. What are some of the luxury trends you’re seeing right now?

Most definitely luxury travellers are becoming more conscious of the footprint they leave behind, by choosing sustainably aware suppliers or giving back to each community visited. Privacy and seclusion are huge trends also, and there will be a big surge in requests for more bespoke group and family options such private villas and homes.

7. How are the top hotels adapting to evolving consumer needs?

Obviously, the focus is on the ever-changing requirements and restrictions related to the current global pandemic. It has been a hugely challenging time as not only are there increased protocols and guidelines to follow but customer trends that had been set in stone have gone completely out the window. I think seeing the way the big hotel groups have embraced previously unfathomable scenarios without compromising on the guest experience has been so impressive. An example of how hotels have pivoted include turning unused Grand Ballrooms and function spaces into children’s playrooms and Summer Camp programs with all sorts of fun activities which have been hugely popular not just for kids, but for their ‘home school weary’ parents!

8. How does your service work?

As a travel agent, I am a complimentary service to my clients, as the hotels absorb the cost of my time. I add value by passing on the benefits and extras offered to me as a preferred partner of most of the global hotel groups. I also have a constantly updated ‘little black book’ of all the staycation options offered so I can easily access them to recommend and compare the best packages for my client’s requirements without them having to lift a finger. Having close relationships with all the big hotels in the city also means I can work magic with restaurant bookings, tricky availability, special requests, and troubleshoot any problems with a quick phone call to my trusted contacts. I also get invited to regular site visits and stays in order to keep up to speed with any new room types, renovations or dining options that I can advise my clients on. People often grapple with the concept of using an agent, it costs you nothing but can save you time, money and help you get benefits and extras and with a personalised VIP service that you will not get online, and navigating travel Overseas in the future is going to be quite tricky and time-consuming so having a trusted professional agent to take away the pain/confusion/time is invaluable…

9. What is the most highly coveted staycation right now?

Probably an affordable well-appointed, family-sized private villa with pool and beach access (of which there are practically none in Hong Kong) or a night at the Rosewood with Manor Club access (for the all-day Champagne) and a coveted dinner reservation at their amazing Indian restaurant Chaat for which I am endlessly being asked to use my insider contacts to procure.

10. Where can people connect with you?

Ideally through my Instagram @lastminuteluxury or via email: raili@360privatetravel.com

Thank you for reading, stay tuned for the next in this series.

You may also be interested in reading: Coco Alexander, the chic diaper bag designed for city mamas.

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